Mantela QX2

Return Policy

Effective Date: jan 1 2024

Thank you for choosing Abov. We appreciate your business and want to ensure your satisfaction with our products. Please take a moment to review our return policy to understand your rights and responsibilities regarding returns.

• Eligibility for Returns:

  • We accept returns for items purchased directly from FlyAbov.com within  30 days from the date of purchase.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

• Non-Returnable Items:

  • Certain items are not eligible for return, including:
    • Customized or personalized products.
    • Gift cards.
    • Downloadable software.

• Return Process:

  • To initiate a return, please contact our customer service team at FlyAbov@gmail.com
  • to obtain a Return Merchandise Authorization (RMA) number.
  • Clearly mark the RMA number on the outside of the package.
  • Ship the item, along with a copy of the original invoice or receipt, to Return Address on the shipping label.
  • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

• Refund or Exchange:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed using the original payment method.
  • Exchanges are subject to product availability. If the item is not available, a refund will be issued.

• Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 7 days of receiving the product.
  • We will arrange for a replacement or offer a full refund, including return shipping costs.

• Cancellations:

  • Orders cannot be canceled once they have been shipped. If you wish to cancel an order, please contact us as soon as possible.

• Contact Information:

  • If you have any questions about our return policy, please contact us at FlyAbov@gmail.com

Abov reserves the right to update or modify this return policy at any time without prior notice. Please check our website for the most up-to-date information.

Thank you for choosing Abov. We appreciate your understanding and cooperation regarding our return policy.

Thank you for choosing Abov. We aim to provide you with a seamless and reliable shopping experience. Please take a moment to review our shipping policy to understand the terms and conditions related to the delivery of your orders.

• Order Processing Time:

  • Orders are typically processed within 1-2 business days from the date of purchase.
  • Processing time may be extended during peak seasons or due to unforeseen circumstances.

• Shipping Methods:

  • We offer the following shipping methods:
    • Standard Shipping: [Estimated delivery time,  6-8 weeks] IMPORTANT!
    • Shipping costs are calculated based on the weight of the items and the destination.

• Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking information.
  • You can track the status of your order by logging into your account on our website or using the provided tracking number on the carrier's website.

• Shipping Destinations:

  • We currently ship World wide. For international orders, please note that additional customs fees or import duties may apply and are the responsibility of the recipient.

• Delivery Delays:

  • While we strive to deliver your orders on time, unforeseen circumstances such as weather conditions, customs delays, or other external factors may impact delivery times.
  • Abov is not responsible for delays beyond our control but will make every effort to communicate any significant delays to customers.

• Incomplete or Incorrect Address:

  • It is the responsibility of the customer to provide a complete and accurate shipping address.
  • Abov is not responsible for items shipped to an incorrect or incomplete address provided by the customer. Please double-check your shipping address before confirming your order.

• Lost or Stolen Packages:

  • Abov is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
  • If you believe your package is lost or stolen, please contact the carrier directly to initiate an investigation.

• Shipping Fees:

  • Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

• Contact Information:

  • If you have any questions about our shipping policy, please contact us at FlyAbov@gmail.com

Abov reserves the right to update or modify this shipping policy at any time without prior notice. Please check our website for the most up-to-date information.

Thank you for choosing Abov. We appreciate your understanding and cooperation regarding our shipping policy.